Geoff Miller

Archive for March, 2014|Monthly archive page

Two Words Coaches Should Stop Using

In Mental Game Info, Uncategorized on March 10, 2014 at 4:46 pm

We have lots of meetings at Spring Training.  There’s at least one team meeting every morning, there are meetings for infielders before starting early work, there are meetings on each field to explain fundamental practice, and on and on.  Over the years, I’ve consistently heard coaches stand in front of their players and utter two words that have a damaging effect on the messages they meant to convey to the group.  Those two words are “real quick.”

I have a friend who worked at Sea World while we were classmates in graduate school.  He worked in their education department and part of his job was to evaluate the tour guides and other public speakers around the park.  Most people rely on crutch words or phrases when they are nervous or when they are transitioning from one thought to another.  Among other factors, my friend evaluated the performance of the speakers on how often and how many crutch phrases they used.  You’ve heard these phrases when an athlete gives a post-game interview on ESPN.  Many athletes say “you know” or “I mean” in between sound bytes.  Even Mr. Mackey, the counselor on SouthPark, has a trademark “mkay” crutch phrase!

“Real Quick” has become a crutch phrase for many coaches.  The intent behind the words is good…you’re trying to let your players know that your address won’t take long.  It is important to keep your instruction and speeches brief, because attention spans can be short and you can lose your audience if you talk for too long.  But rather than conveying a simple schedule update, saying “real quick” before you address your team unknowingly turns them off.  It gives the impression that what you’re about to say is NOT important enough to merit the interruption of practice or the delay of the beginning of your activity or the act of bringing your team together, whether on or off the field.  Here are a few ideas for you if you are reading this and realizing that you say “real quick” really often!

Be real quick without announcing it!

You don’t have to tell your players that your message will be real quick.  Just say what you want to say and move on to the next activity.  If you get in the habit of simply beginning your meeting, you’ll find your crutch phrases disappearing over time.  And as long as you stay concise and stick to the point when you want to be brief, your players will stay attentive and you’ll be an effective communicator.

Don’t worry about time

If you have something important enough to say to your team that it necessitates a meeting, then it shouldn’t matter how long it takes to tell them! If you have to explain how long it will take to deliver your message, it’s probably not worth interrupting practice, or starting a few minutes late, or bringing your people together to talk.

Explain your speaking style

Instead of telling your players you’ll be “real quick” before every meeting, tell them at the beginning of the year that you like to give simple, brief instructions and reminders and that you’ll always be quick with your messages so they don’t have to wonder how long your meetings will take.

Why are you speaking?

Remember that the point of addressing your team is to give them important information they can use.  If you ramble in your meetings, if you outlast their attention spans, if you don’t give them relevant information, or if you undermine your own messages by making them seem less important, you risk your players tuning out.  Communication happens when one person sends a message and another receives it.  Make sure you’re doing everything in your power to ensure that your players receive your messages.

Geoff Miller’s book, Intangibles: Big-League Stories and Strategies for Winning the Mental Game — in Baseball and in Life, was released in August, 2012. For more information and free sample chapters, please visit:

For more information, please contact Geoff Miller at

%d bloggers like this: